Transportation Dispatcher / Assistant Customer Service Representative

  • Job Reference: AW
  • Date Posted: 1 May 2018
  • Location: Hayward, California
  • Salary: On Application
  • Sector: Oil, Gas & Chemicals
  • Job Type: Temporary
  • Work Hours: Full Time
  • Contact: Alex Wood
  • Email:

Job Description

Hours: 5AM to 1:30PM with an unpaid 30 minute lunch

Hours per week: 40

Summary: The Transportation Dispatcher oversees an entire team of drivers and vehicles ensuring the safe and efficient delivery of material to both internal and external customers throughout our service territory.

Essential Responsibilities:

• Coordinates daily route planning, staffing & load balancing activities.

• Ensures all vehicles, drivers and processes meet both OSHA and DOT requirements.

• Oversees and is responsible for complete and accurate loading process of material going out for delivery.

• Ensures manifest integrity for all loads.

• Provides leadership, motivation and education for personnel directly involved with delivery operations.

• Schedules deliveries and dispatches drivers based on requirements of the customer as communicated through various media channels.

• Keeps accurate record of deliveries (POD) and ensures manifests are properly closed.

• Coordinates and communicates daily on-demand services as needed.

• Ensures all assets are maintained consistent with company expectations.

• Assists with monitoring and is responsible for building and vehicle safety and security.

• Answer phone calls from drivers and salespeople

• Follow up with drivers concerning time commitments

• Input pickups and same day deliveries into company system

• Other duties may be assigned. Skills, Knowledge, and Education:

• High school diploma or general education degree (GED)

• A thorough knowledge of warehousing principles, practices and procedures is required.

• Excellent written, verbal, interpersonal, and presentation skills are required.

• Basic computer skills and good phone etiquette

• Strong analytical, troubleshooting, and problem solving abilities.

• Organization and time management skills, detail oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to deadlines.